Shipping policy

Domestic Shipping

• Shipping Rates: Flat-rate shipping on orders below $150, and free standard shipping on all domestic orders above $150.

• Fulfillment Times: We strive to ship all domestic orders within 5 business days after the order has been placed. If your order will take longer to ship, we will notify you immediately.

• Tracking Information: Tracking numbers are provided via email at the time of shipment. Please allow up to 24 hours after receiving your tracking number for the information to update before contacting us.

International Shipping - Currently on pause. Please contact us if you have questions.

• Shipping Rates: International shipping is available at a flat rate of $25.

• Duties & Taxes: Hardmill does not collect or pay duties, taxes, or import fees for orders shipping outside the USA. The recipient is fully responsible for paying all applicable duties, customs fees, and taxes required by their country’s customs authorities in order to receive their shipment.

• Customs Delays & Refusals: Customs processing times and import fees vary by country. If an international shipment is refused or returned due to non-payment of these fees or any other reason, any associated return shipping or additional charges will be the customer’s responsibility.

Lost or Stolen Packages

• Once orders have left our workshop, Hardmill cannot be held responsible for lost, stolen, or mis-delivered packages. If you are having trouble locating a shipment, please contact your local post office or parcel carrier for assistance.

Rejected Packages & Additional Charges

• The customer assumes responsibility for any additional charges on rejected or returned packages, including but not limited to return shipping costs and restocking fees (if applicable).

• Hardmill is not responsible for fees incurred from imported goods, custom fees, or any other additional charges outside of our set shipping rates.

Email: service@hardmill.com

Phone: +1 206-525-0489