Refund policy
Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customized items are non-returnable.
To start a return, you can contact us at service@hardmill.com. We only offer store credit or refund to original payment method. If your return is accepted, we will give you shipping instructions. Customers are responsible for paying return shipping fees. We do not refund original order shipping costs. Items sent back to us without first requesting a return will not be accepted.
Hardmill, LLC does reserve the right to refuse a refund or exchange if the product is returned beyond 15 days of purchase or if it is returned without original packaging. Unfortunately we are unable to accept returns for international orders.
Refunds
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@hardmill.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We offer free return shipping on exchanges and store credit. Please reach out to us at service@hardmill.com for further assistance.
Email: service@hardmill.com
Phone: +1 206-525-0489