Help & FAQ
Editing your order
Please contact us as soon as possible if you realize you would like to make any changes to your order, and we will do our best to accommodate your request. If your order has already been sent to our warehouse for fulfillment, we are not able to make any adjustments to the contents of your package.
Shipping
Most items will ship within 1 to 2 business days of being placed. We strive to ship all orders within 5 business days after the order has been placed, however, some items (as noted under within their product description) are made-to-order and require additional time to produce and ship.
Yes, we can ship to international destinations and typically ship using UPS or DHL. We charge a flat fee of $25 for International Shipping. International customers are responsible for any customs, duties, taxes, service fees, and brokerage fees which may apply, and may be collected once the package is in-transit.
My item says it was delivered, but I don't see it.
Please allow up to 2-business days once your order has been marked "delivered" by the carrier. Sometimes a package will be marked as delivered, but will not show up until a few days later due to issues with the carrier. The item might have also been delivered incorrectly; please check with your neighbors, other household members, or mailroom to determine if the package was misplaced somewhere. If you still cannot find your item, please reach out to us and we will do what we can to assist. Please note that Hardmill can’t be held responsible for delivery issues (including delivery to the wrong address, lost / stolen in transit, or delayed by 3rd party shipping companies, postal depots, freight forwarders, etc.)
Returns & Exchanges
Can I return this item?
We accept returns for domestic orders within 15 days of purchase. Customers are responsible for paying return shipping fees. Returned products must be unused and complete with original packaging. Hardmill reserves the right to refuse a refund or exchange if the product is returned beyond 15 days of purchase, if it is returned without original packaging, or if it is worn or damaged. We are unable to accept returns for international orders. We do not accept returns for items bought during our Seconds Sales.
To return a product, email us at service@hardmill.com with your order number or name to receive further instructions.
Please note: We are only able to process returns/exchanges on items purchased directly from Hardmill, through hardmill.com, Hardmill's Amazon store, or Hardmill's Etsy Store. If you purchased one of our items from another retailer, you need to contact that retailer for all return/exchange requests.
Can I exchange this item?
We accept exchanges for domestic orders within 15 days of purchase. Returned products must be unused and complete with original packaging. We are unable to accept exchanges for international orders. We do not accept exchanges for items bought during our Seconds Sales.
To return a product, email us at service@hardmill.com with your order number or name to receive further instructions.
Custom work?
Unfortunately, we do not do custom work. If you have any ideas for potential products you'd like to see us add to our collection, please reach out! We would be happy to share the idea with our team to see if it is something that would a fitting addition to our line.
Wholesale & Bulk order Inquires